Refund & Cancellation Policy

Last updated: 30 September 2026

Free trial

ZEUFIT offers a free trial. You are not charged during the trial, you're never charged automatically when it ends, and you can stop using the service at any time at no cost.

Subscriptions

Paid plans are billed for the period you select. You can cancel a subscription at any time from your profile or by emailing us; cancellation stops future renewals. When you cancel, you keep access until the end of the period you have already paid for — we do not pro-rate partial periods.

If you were charged in error, or charged after cancelling, contact us within 7 days and we will investigate and refund any incorrect charge.

Autopay (automatic renewal)

You can choose to pay for a plan with autopay. You approve a recurring mandate (UPI AutoPay or a card e-mandate) through Razorpay, and your plan is then renewed automatically at its listed price — for example ₹499 every 3 months for Flex — until you cancel. If you turn on autopay during your free trial or an already-paid period, the first charge is taken about one day before that trial or period ends, never earlier. Your bank may take a small verification amount when you approve the mandate and refund it right away.

Before each renewal you'll get a pre-debit notice as your bank or payment method requires. You can cancel autopay at any time from Profile → Subscription. No further charges are made after you cancel, and you keep access for every period you have already paid for. If a renewal charge fails, it is retried automatically for a few days, and your access continues meanwhile. Promo codes apply to one-time payments only.

Dietitian services (marketplace)

Payments for a dietitian engagement are for a real, human-delivered service. Once a dietitian has begun delivering the service (for example, reviewed your assessment or published a plan), that portion is generally non-refundable. If a service was paid for but not delivered, contact us and we will help resolve it, including a refund of the undelivered portion where appropriate.

How to request a refund

Email zeufitapp@gmail.com from the address on your account, with your payment reference and a short description. We aim to respond within 1–2 business days. Approved refunds are returned to your original payment method via our payment processor (Razorpay), usually within 5–7 working days of approval; the exact time depends on your bank or card issuer.

If you're not happy with how a refund request was handled, write to our Grievance Officer at the same address — see our Terms of Service — and you keep any rights you have under the Consumer Protection Act, 2019.

Store-billed purchases

If you purchased through an app store, that store's own refund process and timelines may also apply to the purchase.